JW Jewels was established in 1994 by Julie and Warren Wetzel. We have been a trusted Yahoo! store since 2001. With over 18 years in the jewelry business, we know how important it is to our customers to find high quality fine jewelery at the best price. We regularly add new designs to our website, based on what's currently "in", and we also maintain a complete inventory of classic and timeless pieces. Our promise to you is to provide the best possible customer service with honesty and integrity. If for any reason you are not satisfied with your purchase, you are protected by our no-hassle 30-day return policy.
We have been awarded a top service 5 star rating from Yahoo!, and we are members in good standing with the Jewelers Board of Trade. Read our Testimonials to see what our customers say about us.
We are here to serve you and answer any questions you may have about our jewelry or customer service. The fastest way to get a reply to your questions is by Email. We will always respond within 24 hours.
BEST PRICE GUARANTEE
If you see the identical piece of jewelry at a lower price elsewhere, JW Jewels will guarantee that we will match or beat that price. Our only requirement is that we must be able to verify that the quoted price is from a legitimate source.
We respect your privacy and will not send you unsolicited emails, nor do we reveal,
rent or sell our customer list to any other business or individual. All of the personal
data received by jwjewels.com is private and is kept confidential.
JW Jewels is hosted by Yahoo! store. All online transactions are are protected by state-of-the art SSL encryption, which means your credit card information cannot be obtained by any unauthoriized third party. When you enter your credit card number during the order process, it is transmitted in an encrypted form. This guarantees that your credit card information is kept strictly private.
We want you to be completely satisfied, so we offer a 30-day money-back guarantee on non-custom jewelry. All jewelry purchased from JW Jewels carries a one year guarantee against manufacturer's defects. Should you need an item repaired or replaced because of a manufacturer's defect, we will do so free of charge to the original purchaser. The original receipt must be presented for the guarantee to be valid.
If the item you purchased is unsatisfactory you may return it for a full refund
(less shipping and insurance). All items must be returned in their original condition
to qualify for the 30-day refund. For your protection, please insure all jewelry
returns. Please Email our Customer Service Department
to receive authorization
and return instructions.