|
ABOUT US We are here to serve you and answer any questions you may have about our jewelry or customer service. The fastest way to get a reply to your questions is by Email. We will always respond within 24 hours. BEST PRICE GUARANTEE If you see the identical piece of jewelry at a lower price elsewhere, JW Jewels will guarantee that we will match or beat that price. (Our only requirement is that we must be able to verify that the quoted price is from a legitimate source. PRIVACY
We respect your privacy and will not send you unsolicited emails, nor do we reveal,
rent or sell our customer list to any other business or individual. All of the personal
data received by jwjewels.com is private and is kept confidential. GUARANTEE We want you to be completely satisfied, so we offer a 10-day money-back guarantee on non-custom jewelry. All jewelry purchased from JW Jewels carries a one year guarantee against manufacturer's defects. Should you need an item repaired or replaced because of a manufacturer's defect, we will do so free of charge to the original purchaser. The original receipt must be presented for the guarantee to be valid. RETURNS
If the item you purchased is unsatisfactory you may return it for a full refund
(less shipping and insurance). All items must be returned in their original condition
to qualify for the 30-day (from the date of receipt) refund. For your protection, please insure all jewelry
returns. Please e-mail our Customer Service Department at
info@jwjewels.com to receive authorization
and return instructions.
SHIPPING INFORMATION
SALES TAX An 8.25% sales tax will be added to all purchases shipped to a California address.
jwjewels@gmail.com |
