ABOUT US
JW Jewels was established in 1994. We have been awarded a 5 star rating from Yahoo!, which is your assurance that you are dealing with a reputable company. It is awarded only to those businesses who have consistently received 100% positive ratings from their customers.
The
fastest way to get a reply to your questions is by sending us an email. We will
always respond within 24 hours.
BEST PRICE GUARANTEE
If you see the identical piece of jewelry at a lower price elsewhere, JW Jewels
will match or beat that price (we must be able to verify that the quoted price is
from a legitimate source).
PRIVACY
We respect your privacy and will not send you unsolicited emails, nor do we reveal,
rent or sell our customer list to any other business or individual. All of the personal
data received by jwjewels.com is private and is kept confidential.
JW Jewels is hosted by Yahoo! store. All online transactions are are protected
by state-of-the art SSL encryption, which means your credit card information cannot
be obtained by any unauthoriized third party. When you enter your credit card number
during the order process, it is transmitted in an encrypted form. This guarantees
that your credit card information is kept strictly private.
GUARANTEE
We want you to be completely satisfied, so we offer a 10-day money-back guarantee
on non-custom jewelry. All jewelry purchased from JW Jewels carries a one year guarantee
against manufacturers defects. Should you need an item repaired or replaced because
of a manufacturer's defect, we will do so free of charge to the original purchaser.
The original receipt must be presented for the guarantee to be valid.
RETURNS
If the item you purchased is unsatisfactory you may return it for a full refund
(less shipping and insurance). All items must be returned in their original condition
to qualify for the 10-day (from the date of receipt) refund. For your protection, please insure all jewelry
returns. Please e-mail our Customer Service Department at
info@jwjewels.com to receive authorization
and return instructions.
SHIPPING INFORMATION
Ground shipping is FREE via UPS or FedEx Ground. 2 Day delivery is $17.00. Next
day service ($30.00) is also available on most items. 95% of our orders fly out
of here on the same day, as long as they reach us by noon PST.
SALES TAX
An 8.25% sales tax will be added to all purchases shipped to a California
address.
